Frequently Asked Questions

Find answers to the most common questions about RentiPlus. For anything else, feel free to contact us.

What is RentiPlus?

RentiPlus is an intelligent rental management platform designed for landlords, managers, and tenants across Francophone Africa. It lets you manage properties, tenants, leases, billing, and online payments from a single application.

How do I create an account?

Click "Create an account" from the home page, fill in your information, then activate your account via the link sent to your email. You can then choose a pricing plan and log in.

How do I add a building or a property?

Go to the "Goods" menu, then "Buildings" or "Properties", and click "Add". Fill in the requested information (address, type, amenities) and save.

How do I add a tenant and create a rental?

First add the tenant from the "Tenants" menu, then create the rental from the "Rentals" menu by linking the tenant to an available property, with the rent amount and start date.

How do I generate a receipt or a rent invoice?

Invoices are generated automatically based on each rental's payment frequency. From the "Finances" menu, open a paid invoice to download the matching receipt as a PDF.

What payment methods are accepted?

RentiPlus supports payment by card and by mobile money (USSD) through several gateways (Moneroo, CinetPay, Tranzak, CamerPay), depending on what the administrator has enabled.

How do I change or upgrade my subscription?

From your account's billing settings, select the plan you want (Free, Starter, Pro) and pay the difference using the payment method of your choice.

How do I enable two-factor authentication (2FA)?

Go to your account's security settings, enable 2FA, and scan the displayed QR code with an authenticator app (Google Authenticator, Authy, etc.) to confirm activation.

What happens if a tenant pays rent late?

The invoice automatically switches to "overdue" status after the due date. If the landlord has enabled late fees on their pricing plan, a penalty invoice is generated automatically.

Is the lease contract generated automatically?

Yes. RentiPlus generates a matching lease contract (residential, furnished, or OHADA commercial) from the rental and tenant information, with a preview before sending and a "draft" watermark until the contract is finalized.

I forgot my password, how do I reset it?

Click "Forgot password?" from the login page, enter your email address, and follow the link sent to you to set a new password.

Is my data protected?

Yes. RentiPlus complies with Cameroon's personal data protection law: you can export your data or request account deletion at any time from your security settings.

Can multiple users manage the same account?

Yes, if your pricing plan includes the multi-user feature. You can then invite managers who will access your account with role-based permissions.

Where can I see the platform's latest updates?

The "Updates" page, accessible from the site footer and from the dashboard menu, lists new features, enhancements, and bug fixes, ordered from newest to oldest.

How do I contact support?

Use the form available on the "Contact" page, accessible from the site footer.